Payment & Rental Policy – Ozel Treasures

At Ozel Treasures, this policy ensures proper event planning, vendor coordination, and service execution. By booking our services or purchasing products, the client agrees to the terms below.

1. Booking Confirmation

A 20% advance payment is mandatory to confirm an event booking.

No date, service, or arrangement is reserved without the advance payment.

2. Remaining Payment

The remaining 80% of the total amount must be paid at least 7 days (one week) before the event date.

This payment is required to finalize vendors, materials, staffing, and logistics.

3. Late or Non-Payment

Failure to complete payment before the deadline gives Ozel Treasures the right to:

Suspend event preparations

Cancel the booking without liability

Release the event date to other clients

The client remains responsible for any expenses already incurred.

4. Cancellation, Refunds & Adjustments

Event planning involves non-recoverable commitments; therefore:

The 20% advance payment is strictly non-refundable under all circumstances.

If the client cancels more than 14 days before the event, any amount paid beyond the advance may be considered for partial refund after deducting planning charges, administrative costs, and vendor payments already made.

If cancellation occurs within 7 days of the event, no refund will be issued, as services, vendors, and materials are already secured.

Refunds are not automatic and are subject to internal review.

5. Refund Request Process

Clients must formally contact the Ozel Treasures Support Team for any refund or payment adjustment requests.

All matters will be reviewed according to company policy, vendor commitments, and work already completed.

The decision made by Ozel Treasures after review is final.

6. Cancellation by Ozel Treasures

If Ozel Treasures cancels due to unavoidable or unforeseen circumstances, the client will receive a refund of payments made, excluding costs already paid to third-party vendors where recovery is not possible.

7. Date Changes

Date change requests are subject to availability and vendor flexibility.

Additional charges may apply. Previous payments remain subject to this policy.

8. Additional Services

Any extra services requested after the agreement must be paid in full in advance.

9. Payment Methods

Payments may be made through bank transfer, cash, or any mutually approved method.

10. Delivery & Pickup Guidelines

Minimum rental for delivery: $150

Delivery fees: Starting at $100, based on distance from our Fulton County warehouse

Pickup time: All pickups must be completed by 11:30 PM unless after-hours pickup has been pre-arranged and paid for

After-hours pickup fee: Additional $75

Elevator or staircase usage fee: Additional $75

Please contact us ahead of time to arrange any special accommodations or after-hours services.

11. Rental Policy

Rentals are delivery only; we do not offer shipping for rental items.

All rental items must be returned in good condition according to the agreed-upon pickup schedule.

Late returns or damaged items may incur additional fees.

12. Small Items & Shipping

Small items such as t-shirts, cards, lightweight centerpieces, and similar products can be shipped.

Shipping fees depend on size, weight, and delivery location.

Policies for cancellations or returns of small items will follow standard shipping terms and company discretion.

13. Product Orders & Customization

Please fill out our form with your custom colors and specifications to purchase an item.

We will follow up with any additional questions before finalizing the order.